Managed Services
CIMCON Software also offers Managed Services, which provide expert management and support to ensure that your software implementation runs smoothly, continually evolves, and delivers lasting value. Tailored to your needs, this service is designed for organizations that lack dedicated internal resources or prefer to outsource the ongoing management of their systems.
How Managed Services Work
- Qualified Subject Matter Experts (SMEs): A CIMCON SME will be available on a weekly basis to perform system health checks, monitor performance, and work closely with your team to ensure that the system is aligned with your business needs.
- Proactive System Monitoring: The SME ensures that all servers, databases, and services are running optimally, and makes any necessary configuration adjustments, including adding new users, changing roles, and updating compliance settings.
- Help Desk & Office Hours: Scheduled help desk sessions or “office hours” allow your business users to reach out directly to our SME for support with technical or functional issues (not a replacement for formal training).
- Issue Prevention & System Maintenance: We help preempt potential issues, ensuring your system is always running smoothly and staying updated with necessary patches and configurations. This proactive maintenance reduces downtime and supports a more efficient and reliable system.
Why Consider CIMCON Managed Services
- Maximize Value: Get the full benefit of your CIMCON software and ensure long-term success with continuous support and optimization.
- Eliminate the Need for Full-Time In-House Resources: Free up your internal team to focus on core tasks by outsourcing system management to CIMCON experts.
- Drive Improved User Adoption: Regular expert support and help desk assistance lead to increased user satisfaction and smoother day-to-day operations.
- Peace of Mind: With ongoing system maintenance and proactive issue detection, CIMCON Managed Services ensure that you can focus on business growth, not system management.
Costs are tailored based on the size and scope of your system and the length of the engagement. Let CIMCON’s expert team handle your system’s day-to-day operations, so you can focus on driving business success.
